The key benefit of Syntax support is the use of our consultants as the first line of support for our customers. Our support engineers frequently perform on-site consulting as well as planning, designing and implementing projects for our customers. In addition, Syntax support is led by a support manager who is focused solely on support and has over six years of extensive experience designing, installing and supporting Citrix servers. All responses to support incidents are made by trained, certified and seasoned engineers.

Our technical support center has adopted GoToAssist into it's day to day operations. GoToAssist can be attributed to it's ease of use and it's ability to significantly reduces incident-handling time. The quicker time to value of GoToAssist was evident in it's first day of use.